Shipping & Delivery Policy

At Tidnew, we are committed to providing a smooth and reliable shopping experience. We strive to process and deliver your orders as quickly as possible while maintaining the highest quality standards. Please review our shipping policy below.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Once your order has been processed, you will receive a shipping confirmation email.

2. Estimated Shipping Times

We are proud to offer FREE shipping on all eligible orders. Estimated delivery times vary depending on your location:

United States (USA): 7 to 15 business days.
United Kingdom (UK): 7 to 15 business days.
Australia: 6 to 17 business days.
Germany: 10 to 18 business days.
France: 10 to 18 business days.
Netherlands: 10 to 18 business days.
Belgium: 10 to 18 business days.
Sweden: 10 to 18 business days.
Denmark: 10 to 18 business days.
Ireland: 10 to 18 business days.
Austria: 10 to 18 business days.
Finland: 10 to 18 business days.
Morocco: 20 to 30 business days.

Please note that delivery times are estimates and may occasionally vary due to customs clearance procedures, carrier delays, weather conditions, or peak shopping seasons.

3. Shipping Locations

We currently ship only to the following countries:

United States (USA)
United Kingdom (UK)
Australia
Austria
Germany
France
Netherlands
Belgium
Sweden
Denmark
Ireland
Finland
Morocco

Orders from countries not listed above cannot be processed at this time.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information usually becomes active within 24 to 48 hours after shipment, allowing you to monitor your package throughout the delivery process.

5. Customs, Duties, and Taxes

Tidnew is not responsible for any customs duties, import taxes, or additional charges that may be imposed by your country’s customs authorities. Any applicable fees are the sole responsibility of the customer.

6. Damaged or Lost Products

If your order arrives damaged or if there is an issue with your shipment, please contact our support team at contact@tidnew.com within 48 hours of delivery. To help us resolve the issue as quickly as possible, please provide clear photos of the damaged item and retain all original packaging materials.

We are committed to assisting our customers and will do our best to provide an appropriate solution whenever possible.